12 Apr 10, 09:48 pm
LJ's at Gene's for going on a month now...Long story short - I'm getting a new front axle and an extended warranty to 100k but not all entirely free.
The front right axle seal kept leaking. Most recently fixed in May...then Dec...then Feb...then again in Mar but right after I passed 60k miles so there it still sits. I told them time and time again that there was something up with the housing keeping the seal from sealing and it did it the first time with less than 3000 miles on a brand new Jeep...When I asked them every time to check the housing for damage, ie warpage or bent tube, they said each time it was good to go and threw another seal at it. Guess how they inspected it....yup...visual...
Anyhow...They tell me to call Chrysler and explain the situation and history and try to get an out of warranty reapir paid for...hahahahahahahaha... Chrysler comes back saying they'll cover half just to be nice but they wouldn't have to. They said the other half was between me and Gene's. So I go a few rounds with the service manager about the fact that they tried and failed so many times under warranty and now they won't help me out at all with the bill because I'm past a certain mileage...and he even admitted they failed to fix it...I think I almost got forcably removed from the manager's office when I started boiling over and called his mechanics a bunch of F#%ing monkeys but I calmed down before it got that far. So after some negotiating...I mean I did get 60k miles worth of use out of it afterall...I'll be paying $800 instead of the $1158 they originally wanted ($2316 was the full parts & labor total for a warranty fix with no C-pay markups), I get to keep all the old parts (many of which are still good), and my warranty now goes out to 100k miles.
I'm not happy, but I'm at least satisfied...
The front right axle seal kept leaking. Most recently fixed in May...then Dec...then Feb...then again in Mar but right after I passed 60k miles so there it still sits. I told them time and time again that there was something up with the housing keeping the seal from sealing and it did it the first time with less than 3000 miles on a brand new Jeep...When I asked them every time to check the housing for damage, ie warpage or bent tube, they said each time it was good to go and threw another seal at it. Guess how they inspected it....yup...visual...
Anyhow...They tell me to call Chrysler and explain the situation and history and try to get an out of warranty reapir paid for...hahahahahahahaha... Chrysler comes back saying they'll cover half just to be nice but they wouldn't have to. They said the other half was between me and Gene's. So I go a few rounds with the service manager about the fact that they tried and failed so many times under warranty and now they won't help me out at all with the bill because I'm past a certain mileage...and he even admitted they failed to fix it...I think I almost got forcably removed from the manager's office when I started boiling over and called his mechanics a bunch of F#%ing monkeys but I calmed down before it got that far. So after some negotiating...I mean I did get 60k miles worth of use out of it afterall...I'll be paying $800 instead of the $1158 they originally wanted ($2316 was the full parts & labor total for a warranty fix with no C-pay markups), I get to keep all the old parts (many of which are still good), and my warranty now goes out to 100k miles.
I'm not happy, but I'm at least satisfied...