18 Jan 06, 04:18 pm
Jake left a month or so ago - he's now an electrician making bigger coin.
Good for him, bad for me when I need his knowledge!
VIP or not, customer service goes a long way. While NAPA will most likely help their "VIP" customers - they understand that a little help now and then insures their customers will shop there before going anywhere else! Good customer service = return customers = more business. An elementary business principle that Schmucks doesn't seem to understand. And technically - as far as the Corporation of NAPA, they probably weren't supposed to let me plug in my truck there, but they also understand the above stated principle of customer service.
Good for him, bad for me when I need his knowledge!
VIP or not, customer service goes a long way. While NAPA will most likely help their "VIP" customers - they understand that a little help now and then insures their customers will shop there before going anywhere else! Good customer service = return customers = more business. An elementary business principle that Schmucks doesn't seem to understand. And technically - as far as the Corporation of NAPA, they probably weren't supposed to let me plug in my truck there, but they also understand the above stated principle of customer service.